Privacy policy.
The enquiry form is the only place this site asks for information about you. We use what you send only to reply.
The enquiry form.
The form collects your name, your organisation, the email address or phone number you give, the type and rough timing of the project, and anything you write in the free-text field. It also records which page you sent it from.
Two hidden checks tell a person from a script: a field a person leaves empty and a script usually fills, and how long the page was open before you submitted it.
Nothing you send is added to a mailing list, sold, or shared for anyone else's purposes.
Who else is involved.
The form is handled by our own code on our own hosting, not by a third-party form service. Two companies are still involved in the form.
Cloudflare hosts this site and runs the code that handles your enquiry. Your submission passes through Cloudflare's systems to the mail service and is not kept there. Cloudflare also runs the anti-spam check, which looks at signals about the request, not at what you have written.
Resend delivers the resulting email to us. It handles the message only to deliver it.
Microsoft 365 hosts the mailbox the email arrives in.
Google provides the analytics described in the cookie policy. It receives a record of each visit: the pages viewed, the browser and device, roughly where the visit came from, and whether an enquiry was sent and from which page. It receives nothing you type into the form.
Overseas, and how long we keep it.
Resend stores the email it delivers in the United States and keeps it for 30 days. Google processes visit records in the United States and elsewhere. Cloudflare and Microsoft may also process your enquiry outside Australia. Under the Australian Privacy Principles, these are disclosures overseas.
We keep an enquiry for 12 months, then delete it. If it leads to an engagement, it becomes part of the project record.
Reaching us, and your rights.
To ask what we hold about you, or to have it corrected or deleted, use the enquiry form or write to the postal address in the footer. Our principal handles those requests, and any complaint about how we have handled your information.
We acknowledge a complaint within 5 business days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
What this policy is not.
This page describes the website. Once a project begins, project information is handled under arrangements that have nothing to do with this site and are not described here. Nothing sent through the form crosses into that. A person reads it and replies.